Frequently asked questions

  1. Do I need to buy ticket for entry to the Memorial?
  2. How do I get to the Memorial?
  3. Best times to visit?
  4. When are the quietest times?
  5. Can I use a pram, stroller, walking frame or wheelchair in the Memorial?
  6. Where are the wheelchair-accessible entrances and toilets?
  7. Can I take photographs, video or film?
  8. Are mobile phones permitted?
  9. Can I sketch or paint inside the Memorial?
  10. Are cloaking facilities provided?
  11. Is eating and drinking permitted?
  12. Is there seating in the Memorial?
  13. Is smoking permitted?
  14. Where can I get help at the Memorial?
  15. Can I bring a Guide Dog or Companion Animal?
  16. Are there hearing loops?
  17. Conference Room / Facilities Hire?
  18. Anzac Memorial Shop
  19. Can I volunteer or support the Memorial?
  20. Can I book a tour for a large group?

 

 

Do I need to buy a ticket for entry to the Memorial?

There is no charge for entering the Memorial or visiting the exhibition spaces.

For some exhibitions, a fee is required. In this case, a link to buy tickets will be on the exhibition’s webpage. A few special exhibitions have timed-entry tickets, where you need to specify a date and time when booking.

 

How do I get to the Memorial?

See Getting here for information about public transport and parking, as well as directions and a site map.

 

Best times to visit?

Time spent at the Memorial is individual.  We recommend allowing approximately an hour depending on your interests.

Ocassionally, special events may result in the Memorial's temporary closure to the public.  Please see our events calendar or contact us directly on 02 8262 2900 or email manager@anzacmemorial.nsw.gov.au.

 

When are the quietest times?

The Memorial’s quietest times are 9.00–9.30am and after 3pm on weekdays.

 

Can I use a pram, stroller, walking frame or wheelchair in the Memorial?

Prams and strollers are welcome inside the Memorial. The Memorial has been designed to accommodate walking frames and wheelchairs. We request that prams or walking frames remain with you at all times.

See Accessibility.

 

Where are the wheelchair-accessible entrances and toilets?

The Memorial is accessible via the entrance on Liverpool Street which leads directly to the Hall of Service.  Once inside, on the northern edge of the Hall of Service and opposite the walkway, a set of stairs and inclinators provides access to the ground floor and the Hall of Silence, where the sculpture Sacrifice stands.  There is a lift located on this level provides access up to the Hall of Memory on the uppermost floor.

Alternatively, visitors can enter the Anzac Memorial via a ramp located on the western side (Elizabeth Street) of the building which provides access to the Hall of Silence.
See Accessibility and site map

 

Can I take photographs, video or film?

You are welcome to take photos and videos as part of your visit for your personal, non-commercial use.  However, please:

  • avoid the use of flash photography and tripods;
  • avoid taking photos or filming people without their permission
  • avoid taking photos or filming of children without permission from their parent or guardian
  • look out for signs telling you where photography or filming is not allowed.

Filming or photography for commercial use requires prior permission, and a request for approval needs to be submitted to the Memorial.  Please email manager@anzacmemorial.nsw.gov.au or contact the Memorial on 02 8262 2900.

 

Are mobile phones permitted?

We encourage visitors to engage with the Memorial and its exhibitions. Please be mindful of other patrons.  We request that you switch your phone to silent and do not talk on your phone inside the Memorial, its exhibitions or events. 

 

Can I sketch or paint inside the Memorial?

Sketching or painting inside the Memorial is generally not permitted. For further information contact manager@anzacmemorial.nsw.gov.au

 

Are cloaking facilities provided?

The Memorial does not have cloaking facilities, but offers a limited number of lockers for visitors to use.  We are unable to accommodate large items such as suitcases or large backpacks. We request that no bags or cases be left unattended outside the lockers in the Memorial for security reasons. If in doubt, please contact the Memorial prior to your visit via manager@anzacmemorial.nsw.gov.au or phone directly on 02 8262 2900.

 

Is eating and drinking permitted?

The Anzac Memorial is designated by law as a sacred and commemorative site. Within this area, regulations are strictly enforced. As such, there is no area available for eating or drinking within the Memorial.  However, Hyde Park offers many shaded, grassy areas which can be used for picnic lunches. There are also a number of great cafés within easy walking distance to the Memorial.

 

Is there seating in the Memorial?

Seating is provided in the Hall of Service on the lower floor, and on the ground floor.

A limited number of portable stools are available from the Reception desks located on the ground and upper floors.

 

Is smoking permitted?

No. We are committed to providing a smoke-free environment for our visitors and staff in all areas within the Memorial.

 

Where can I get help at the Memorial?

Reception desks are located on the lower and ground floors of the Memorial. You may also ask any of the Memorial Guides you see throughout the building.

 

Can I bring a Guide Dog or Companion Animal?

We welcome Guide Dogs and Companion Animals.

 

Are there Hearing loops?

Hearing loops are installed in the Hall of Service, Reception desks on the ground and lower floors, and the Memorial’s auditoriums.

 

Conference room / facilities hire?

The newly refurbished Memorial now has two spaces available for hire for conferences or meetings.

For further information contact manager@anzacmemorial.nsw.gov.au

 

Anzac Memorial Shop

The Memorial Shop is open from 9.00am to 4.30pm daily.

The shop stocks a range of publications and products that embody the spirit and values of the Memorial.  All proceeds from the shop help to financially support the Memorial’s work in sharing the stories of the Memorial and those who have served from colonial times to the present day.

 

Can I volunteer or support the Memorial? 

Support the Memorial as a volunteer, a donor or by donating objects to the collection.

The Anzac Memorial is grateful for the support of the communitiy in voluteering time to assist in preserving the memory of those who have served. Anyone aged 18 years or over interested in the history of the Anzac Memorial and the involvement of New South Wales citizens who served their country in war or in peacekeeping activities can apply to be a volunteer.

For other information on how to support the Memorial see Support the Memorial

 

Can I book a tour for a large group?

The Memorial welcomes tour groups.  Customised tours for individuals and groups with specific needs can be arranged. Please call in advance to arrange a tour on 02 8262 2900 or email manager@anzacmemorial.nsw.gov.au.